Delivery information

The Seller charges a flat rate of EUR 10.00 for the deliveryin all EU countries.

Delivery is made by the Seller (through its employees) or by hiring a reputable delivery (courier) service.

The products will be stacked and packed in such a way that they cannot be damaged by normal handling during transport. When picking up the delivered products, the Buyer is obliged to inspect the shipment as follows:

check whether there are any visible external damages on the shipment and/or on the products themselves that are inside the shipment and report them immediately to the delivery worker, and refuse to take over delivered products with visible damages.

it is mandatory to open the shipment in front of the delivery person and compare the delivered products with the invoice, and if something is missing or products that were not ordered have been delivered, report them immediately to the delivery person because the Seller will not accept subsequent complaints.

When picking up the delivered products, checking the correctness of the order depends on the Customer. By signing the confirmation of receipt of the shipment, the Customer agrees that there are no objections to the delivered products. If, during the inspection of the delivered products, the Buyer found a reason for a complaint in the manner described above, the goods should be immediately complained to the delivery person, as the Seller will not accept subsequent complaints.

During delivery, along with the delivered products, the Customer receives all the documents that accompany the product (warranty certificate, product information, instructions for using the product, technical instructions, etc.), an invoice, and a confirmation of receipt of the shipment, which he is obliged to sign, unless there is a reason for complaint. By signing the confirmation of receipt of the shipment, it is considered that the Buyer, upon inspection of the shipment, observed that the products were received without damage, that they correspond quantitatively and qualitatively to the products on the invoice, and that all documents were delivered with the products in accordance with legal regulations.

In the event that the Buyer refuses to take over the ordered and paid for products without a valid reason, the Seller has the right to ask the Buyer for compensation for handling and transport costs.

The ordered products are delivered to the entrance of the residential building.

If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer lives, but only to the entrance of the residential building.